1 – Objective

The purpose of this charter is to highlight and outline the value of a training action for the learners, their company (if applicable), and their training provider. This charter recalls the pedagogical purpose and the rights and obligations of each party in this context. 

 

2 – Scope

This is about establishing a framework for the relationship between employees – learners or trainees, companies with their leader if applicable, and the training organisation during the training period. This charter does not replace the training contract, which it usefully complements. It has no binding force but constitutes the framework for a professional and respectful reciprocal relationship. 

 

3 – Definition of training action

The training action is a period allowing the learner to acquire, deepen new skills, or even be introduced to their future profession. The training action is part of a process aimed at developing the learner's skills. It allows them to acquire know-how, interpersonal skills, and to put their training into practice.

 

4 – Implementation Framework

The training action is governed by a contractual training agreement signed between the company, if applicable, or the learner if their approach is carried out on a personal basis (for example, as part of their CPF) and the training provider. The training action must comply with the labour code regarding working hours and conditions. The learner must be provided with the best material conditions to carry out the training action for which they have been selected. If the approach is on an individual basis, funded by their own funds or their CPF, the learner must ensure they have the material conditions for carrying out the action. If this is not the case, they must report it to the training provider «INFINI BEAUTE» before the start of the action. 

 

5 – Rights and obligations of each party

 

5.1 The Learner 

They must have a sense of responsibility and a strong desire to succeed. They must also show a desire to acquire new skills and perfect their own. They undertake to : o Be punctual and respect the training timetable o Attend all training days o Respect the training rules o Behave like a good professional wishing to acquire know-how and interpersonal skills o Maintain the confidentiality of all exchanges and work carried out during the training period, including once the period is over o Use the tools and resources made available solely for the purposes of the training course o Be fully involved and mobilised to complete the training course during the set times o Not postpone the training course without a legitimate reason that has been planned in accordance with an agenda. If this is the case, action will be taken by the «INFINI BEAUTE» training organisation (see paragraph 6). Only one postponement will be tolerated, the training organisation « INFINI BEAUTE » will detail in paragraph 6, the conditions applied to successive postponements o Not to cancel the training action without a reason of force majeure 

 

5.2 The company (if applicable) 

The company commits to providing the necessary resources to upskill its employees. 

The company commits to: 

To make his or her employee(s) available for the training session 

Do not ask or instruct your employees during training. 

Do not postpone the planned training session without legitimate reason. If this happens, action will be taken by the training organisation «INFINI BEAUTE» (see paragraph 6). Only one postponement will be tolerated; the training organisation «INFINI BEAUTE» will detail the conditions applied to successive postponements in paragraph 6. 

Do not cancel the training without legitimate reason or force majeure. 

To ensure their employee is diligent and attentive during the training session 

To respect labour law and current legislation 

To provide the employee with the necessary tools to carry out their training. 

o Support your employee in the skills development process highlighted during the annual appraisal o Monitor your employee's improvements in their work posture 

To evaluate areas for improvement to implement or corrective actions to enable an employee to upskill. To value the employee's involvement at work. 

To carry out a «cool-down» assessment of the training action with the organisation (within 3 months of the training provider). 

 

5.3 The training organisation 

He ensures the proper execution of the training contract agreement. 

The training organisation commits to: 

To ensure the training action takes place in the best possible conditions 

To provide a competent trainer for the training topic 

To deliver an interactive training session with your learners 

To try to upskill learners in terms of know-how and soft skills 

To ensure that the training schedule is adhered to 

To enforce the conditions for postponing an intervention, on the part of the company, the employee learner, or the job seeker. To have a quality approach present at all stages of any training action, in the areas of human resources, ethics, technical, administrative, pedagogical, and financial. 

To communicate clear, precise, truthful, and complete information on the entire pedagogical process. 

Respect the confidentiality of information provided as part of the proposed assignments – respect the rights, dignity, and equality of individuals, based on their ethnic origin, nationality, sex, age, sexual orientation, any disability, and/or religion – guarantee the safety, health, and physical integrity of individuals present on the premises.

 

o Contractualise its commitments with the customer in writing and provide full information on training courses (see above under information), registration methods and cancellation conditions. o Adapt to the customer's needs, take into account the data required to design effective and efficient actions, design the appropriate training course and formalise it in a detailed written offer, carry out a technological and educational watch, propose concrete and practical courses, draw up a training programme specifying the skills and learning objectives, draw up schedules in line with the educational progress, the training programme and the constraints of the learners. o To propose experienced, competent and qualified trainers, native French speakers or others if necessary, with experience of the company, who are dynamic and innovative, and who will be assigned to the training activities according to their skills and the teaching objectives to be achieved. o To guarantee effective management and supervision of staff in the interests of the learners and the teaching methods. Implementing regular training observations with the necessary progress plans and passing them on to customers. o Assessing customer satisfaction, scheduling interviews with company managers, enabling continuous improvement of the training process. Analyse the reasons for any malfunctions and implement the necessary corrective measures. 

 

6 – Quality approach to prevent dropouts and postponements

* Establish effective communication with the company (if applicable) and the learner (regular check-ins, debriefs, feedback via email, etc.) * Understand the learners' motivations for enrolling on the training course: 

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Request made by the employer (rare and infrequent abandonments) – 

Request and voluntary approach 

 During a voluntary process, the training organisation «INFINI BEAUTE» will endeavour to support them in their endeavours: 

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Using the CPF. 

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Find the right training. 

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Identify their needs. 

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Maintain contact and a relationship throughout the training process, minimising downtime with points of contact via email or phone every week for longer courses. 

 

Ensure that the chosen training fully meets their expectations. If not, propose corrective actions where possible.  

To involve the business leader or manager (where applicable) in the skills development process within the company's daily operations 

 

Make training attractive and interactive to boost its effectiveness