1 – Objective

The purpose of this charter is to enhance and frame the value of a training program for learners, their company (if applicable), and their training organization. This charter outlines the educational purpose and the rights and obligations of each party in this context. 

 

2 – Scope

This aims to establish a framework for the relationship between employees – learners or trainees, companies with their leaders if applicable, and the training organization during the training period. This charter does not replace the contractual training agreement; it usefully supplements it. It is not binding but constitutes the framework for a professional and respectful reciprocal relationship. 

 

3 – Definition of the training action

The training program is a period allowing the learner to acquire, deepen new skills, or even be introduced to their future profession. The training program is part of an approach aimed at developing the learner's skills. It allows them to acquire know-how, soft skills, and to put into practice what they have learned in their training.

 

4 – Framework of action

The training action is governed by a contractual training agreement signed between the company, if applicable, or the learner if their initiative is taken on a personal basis (e.g., within the framework of their CPF), and the training organization. The training action must comply with the labor code regarding working hours and conditions. The learner must benefit from the best material conditions to carry out the training action for which they have been enlisted. If their initiative is individual and financed by their own funds or their CPF, the learner must ensure they have the material conditions for carrying out the action. If this is not the case, they must inform the training organization «INFINI BEAUTE» before the start of the action. 

 

5 – Rights and obligations of each party

 

5.1 The Learner 

He must demonstrate a sense of responsibility and a strong desire to succeed. He or she must also show a willingness to acquire new skills and perfect existing ones. He/she undertakes to : o Be punctual and respect training schedules o Attend all training days o Respect training rules o Behave like a good professional wishing to acquire know-how and interpersonal skills o Maintain the confidentiality of exchanges and work carried out during the training period, including once the period is over o Use the tools and resources made available solely for the needs of the training action o Be fully involved and mobilized for the accomplishment of the training action during the set times o Not postpone the training action without a legitimate reason which has been planned according to an agenda. If this is the case, action will be taken by the «INFINI BEAUTE» training organization (see paragraph 6). Only one postponement will be tolerated; the «INFINI BEAUTE» training organization will detail in paragraph 6 the conditions applied to successive postponements. o Not to cancel the training action without a reason of force majeure. 

 

5.2 The Company (if applicable) 

The company is committed to providing the necessary resources to upskill its employees. 

The company commits to: 

To make its employee(s) available for the training action 

Do not solicit employees during the training session 

Do not postpone the training action without a legitimate reason that has been planned according to a schedule. If this is the case, actions will be taken by the training organization «INFINI BEAUTE» (see paragraph 6). Only one postponement will be tolerated; the training organization «INFINI BEAUTE» will detail the conditions applied to successive postponements in paragraph 6. 

Do not cancel the training without legitimate reason or force majeure. 

Ensure that an employee is diligent and attentive during training. 

To respect labor law and current legislation 

Provide the employee with the necessary tools to carry out their training. 

o Support employees in their skills development process highlighted during the annual review o Monitor employee improvements in their work attitude 

o Evaluate areas for improvement or corrective actions to enable an employee to increase their skills o Value employee involvement and work 

To conduct a «cold» assessment of the training action with the organization (within 3 months of the training course with the training provider) 

 

5.3 The training organization 

He guarantees the proper execution of the training contract agreement. 

The training organization commits to: 

To ensure that the training action takes place under the best conditions 

To provide a competent trainer for the training subject 

To conduct an interactive training session with learners 

To try and upskill learners in terms of know-how and soft skills 

Enforce the training schedule 

To enforce the conditions for postponing an intervention on the part of the company, the trainee employee, or the job seeker. To have a quality approach present at all stages of any training action in the areas of human resources, ethics, technical, administrative, pedagogical, and financial. 

To communicate clear, precise, truthful, and complete information about the entire educational process. 

Respect the confidentiality of information provided within the scope of the proposed missions – respect the rights, dignity, and equality of individuals, based on their ethnic origin, nationality, sex, age, sexual orientation, any disability, and/or religion – guarantee the safety, health, and physical integrity of persons present on the premises.

 

o Contractualize its commitments with the customer in writing, and provide full information on training courses (see above under information), registration methods and cancellation conditions. o Adapt to customer needs, take into account the data required to design effective and efficient actions, design the appropriate training and formalize it in a detailed written offer, carry out a technological and pedagogical watch, propose concrete and practical courses, draw up a training program specifying skills and learning objectives, draw up schedules in line with pedagogical progression, the training program and learner constraints. o Propose experienced, competent and qualified trainers, native French speakers or others if necessary, with corporate experience, dynamic and innovative, assigned to training activities according to their skills and the pedagogical objectives to be achieved. o Guarantee efficient management and steering of personnel in the service of learners and pedagogy. Implement regular training observations with the necessary progress plans and pass them on to customers. o Assess customer satisfaction, schedule interviews with company managers, enabling continuous improvement of the training process. Analyze the reasons for any malfunctions and implement the necessary corrective measures. 

 

6 - Quality approach to prevent dropouts and postponements

* Establish effective communication with the company (if applicable) and the learner (regular check-ins, debriefing, feedback via email, etc.) * Understand the learners' motivations for enrolling in the training: 

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Request made by the employer (rare and infrequent abandonments) – 

Request and Voluntary Process 

During a voluntary process, the training organization «INFINI BEAUTE» will strive to support them in their efforts: 

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Use of CPF. 

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Find the right training. 

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Identify their needs. 

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Maintain contact and a relationship throughout the training process, minimizing downtime with weekly email or phone check-ins for longer training sessions. 

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Ensure that the chosen training fully meets their expectations. Otherwise, propose corrective actions where possible.  

Involve the business leader or manager (if applicable) in the skills development process in the company's daily activities 

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Make training attractive and interactive to boost its effectiveness